Support

Ask Sora. It files the ticket.

The fastest way to get help is in Mana: ask Sora to file a support ticket. Can't open Mana? File one here, and a person reads it. Many answers are already in the FAQ.

"File a support ticket"

Tell Sora what went wrong. It asks what it needs, adds the game and what it can see of the problem, and shows you the ticket before anything is sent. You get the ticket number in the chat.

Or fix it first

For a crash, Sora can read the crash log and look for the mod or setting behind it. If something broke after a change, Mana's rollback points and save backups can take you back to before it.

File a ticket

Tell us what happened.

Never send us a password or an API key. We will never ask for one. Have a screenshot or a clip? Mana saves them in your Videos\Mana folder; reply to our email with it.

Contact

The right inbox, first time.

Help with Mana

If you can't file a ticket: installs, crashes, your account, the agent, anything not working as it should.

[email protected]

Your data

Delete your account, or ask what we keep about you. We answer within 30 days.

[email protected]

Security

Found a vulnerability in Mana or this site? Tell us here, privately.

[email protected]

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